Internal view
Cyber Cell dashboard
Advance a complaint's status and it updates immediately on the citizen's tracking page.
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Total
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Escalated
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Resolved
Pattern by category
This session’s complaints only — a local stand-in for the kind of cross-case pattern view a real Samanvay-style analytics layer would run over the full national caseload.
ComplaintCategoryStatusAction
No complaints match this search or filter.
Self-service grievance queue
Unfreezing petitions
Petitions move to "Video-KYC scheduled" on their own once the citizen books a slot. The remaining steps — review and NOC issuance — are officer actions from here, and mutate the same state the citizen sees on their petition page.
PetitionAccountStageAction
No unfreezing petitions yet.